Question 1

When does the booking for I’tikaf requests open at the Grand Mosque and the Prophet’s Mosque?

Accepted Answer

The dates for opening the reservation requests for i’tikaf at the Grand Mosque and the Prophet’s Mosque during Ramadan are announced annually through the official accounts of the General Authority for the Care and Management of the Grand Mosque and the Prophet’s Mosque on social media platforms.

Question 2

Do the childcare centres offer services to children with disabilities?

Accepted Answer

Currently, the centers are not equipped to receive children with disabilities due to the lack of necessary facilities and equipment to safely and appropriately meet their needs.

Question 3

What is the procedure for applying to jobs at the Two Holy Mosques?

Accepted Answer

The General Authority for the Care of the Grand Mosque and the Prophet’s Mosque announces job vacancies through its official social media accounts. To apply, visit the Authority’s official website and use the electronic recruitment portal to fill out and easily track your application.https://alharamain.gov.sa/public/?module=service_en&url_title=seasonal-jobs

Question 4

What is the date for receiving I’tikaf applications at the Two Holy Mosques?

Accepted Answer

The General Authority for the Care and Management of the Two Holy Mosques announces annually the registration dates for I&rsquo;tikaf through its official accounts on social media platforms. Details, conditions, and registration can be viewed or completed through the official website: alharamain.gov.sa

Question 5

What is the date for the final acceptance announcement for i’tikaf?

Accepted Answer

The General Authority for the Care of the Grand Mosque and the Prophet&rsquo;s Mosque annually announces the registration dates for I&rsquo;tikaf through its official accounts on social media platforms. Details, conditions, and registration can be accessed through the official website: alharamain.gov.sa

Question 6

What are the conditions for iftar tables in the Grand Mosque and the Prophet’s Mosque?

Accepted Answer

The General Authority for the Care of the Grand Mosque and the Prophet&rsquo;s Mosque announces the registration dates for iftar tables during the blessed month of Ramadan through its official accounts. Applications can be submitted and the terms and requirements can be viewed when the registration opens via the official website: alharamain.gov.sa

Question 7

How can I provide Iftar meals at the Grand Mosque or the Prophet’s Mosque?

Accepted Answer

The General Authority for the Care and Management of the Grand Mosque and the Prophet&rsquo;s Mosque announces the registration dates for the Ramadan Iftar tables through its official accounts. Applications can be submitted and the terms and requirements can be viewed when the registration opens via the official website: alharamain.gov.sa

Question 8

What are the fees for the childcare centres at the Two Holy Mosques?

Accepted Answer

Childcare centres in the Grand Mosque and the Prophet’s Mosque offer the service free of charge for the first hour, then a nominal fee is applied for each additional hour or part thereof, according to the centre’s regulations and approved policies.

Question 9

What are the age groups accepted by childcare centers in Al-Masjid Al-Haram and Al-Masjid An-Nabawi?

Accepted Answer

Childcare centers accept boys from one and a half years old up to six years, and girls from one and a half years old up to nine years, providing a safe environment suitable for the needs of each age group.

Question 10

What are the admission requirements for the Grand Mosque College and the Prophet’s Mosque College?

Accepted Answer

The Two Holy Mosques Colleges have several requirements for entry, including: the applicant must be a Saudi national or hold a valid residency permit (three months or more), have memorised three juz of the Qur&rsquo;an, possess a high school diploma or its equivalent, and pass the written test and interview. For more information, you can visit the &ldquo;Registration Service for the Grand Mosque College&rdquo;and the &ldquo;Registration Service for the Prophet&rsquo;s Mosque College.&rdquo;

Question 11

What are the registration fees for the of the Grand Mosque and the Prophet’s Mosque Institutes?

Accepted Answer

Registration and study at the Institute of the Grand Mosque and the Prophet’s Mosque are completely free, and no fees are imposed on applicants. The only requirement is to meet the admission criteria announced on the official website of the General Authority for the Care of the Grand Mosque and the Prophet’s Mosque.

Question 12

How can I participate in volunteer work at the Two Holy Mosques?

Accepted Answer

You can participate in volunteer work at the Two Holy Mosques through the National Volunteer Platform, which offers a variety of accessible opportunities in multiple fields that suit different interests and qualifications.

Question 13

What are the admission requirements for the Grand Mosque and the Prophet's Mosque Institutes?

Accepted Answer

The Haramain Institutes require the following for registration:
	•	The applicant must be a Saudi national or a resident with a valid legal residency.
	•	Obtain an elementary or intermediate school certificate with a grade of no less than “Very Good.”
	•	Pass written and oral tests as well as a personal interview.
	•	Have good conduct and behavior.
	•	Provide approval from the employer or sponsor (if applicable).

Question 14

What are the registration fees for the Colleges of the Grand Mosque and the Prophet’s Mosque?

Accepted Answer

Registration and study at the Grand Mosque College and the Prophet's Mosque College are completely free, and no fees are imposed on applicants. The only requirement is to meet the admission conditions announced on the official website of the General Authority for the Care of the Grand Mosque and the Prophet’s Mosque.

Question 15

What is the procedure for applying to jobs at the Two Holy Mosques?

Accepted Answer

The General Authority for the Care of the Grand Mosque and the Prophet&rsquo;s Mosque announces job vacancies through its official social media accounts. To apply, visit the Authority&rsquo;s official website and use the electronic recruitment portal to fill out and easily track your application: alharamain.gov.sa

Question 16

How can I join the cooperative training programs at the General Authority for the Care and Management of the Grand Mosque and the Prophet’s Mosque?

Accepted Answer

You can join the cooperative training programs by following the General Authority's official announcements on its website and social media platforms. Applications are usually submitted online through the channels specified in each announcement, and applicants must meet the required eligibility criteria.

Question 17

What are the locations of the electric cart service for pilgrims or the elderly in the Grand Mosque?

Accepted Answer

Electric cart (golf cart) service is available inside the Grand Mosque at three locations:
	1.	Ajyad Bridge (Gate 3, in front of Al Safwa Hotel)
	2.	First and second floor mezzanine (next to King Abdulaziz Gate)
	3.	Shubaikah Bridge (near Dar Al Tawhid Hotel)

Question 18

How to book electric carts inside the Grand Mosque?

Accepted Answer

1.	Log in to the Unified Transportation Platform.
	2.	Select the electric carts service.
	3.	Choose a suitable booking date.
	4.	Complete the booking details and electronic payment.
	5.	Receive the booking confirmation and follow the instructions to reach the pickup point inside the Haram.
Early booking is recommended, especially during peak seasons, to avoid delays.

Question 19

What are the fees for the electric cart service inside the Grand Mosque?

Accepted Answer

The electric cart service inside the Grand Mosque is offered for a specified fee according to the type of service:
	•	Tawaf service: 100 Saudi Riyals
	•	Sa’i service: 100 Saudi Riyals
	•	Complete Umrah (Tawaf and Sa’i): 200 Saudi Riyals
The service is provided free of charge for people with disabilities.

Question 20

What are the locations of the advanced manual carts inside the Grand Mosque?

Accepted Answer

The advanced manual carts are available at three main locations inside the Grand Mosque:
	•	Al-Sa’i (first floor): via Al-Arqam Staircase – Gate 16
	•	Ajyad Al-Dakhiliyah: near Safa Palace, next to golf carts
	•	Western Courtyard (Al-Shabeikah Bridge): next to Dar Al-Tawhid Hotel – Gate 64
The service is fee-based and can be booked through the Mobility Platform.

Question 21

What is the refund period for cart booking fees?

Accepted Answer

The refund process may take up to 30 days, depending on the policy of the issuing bank of the payment method used.

Question 22

Where are the luggage storage centers located in the Grand Mosque?

Accepted Answer

Luggage storage centers are available at strategic locations inside the Grand Mosque to facilitate services for visitors and pilgrims, including:
First location: Opposite Gate 64, entrance to the Western Courtyard (Shubaikah Bridge).
Second location: Next to the Makkah Library in the Eastern Courtyard.

Question 23

Are there childcare centers in the Grand Mosque during Ramadan?

Accepted Answer

There are two childcare centers in the Grand Mosque during the month of Ramadan, located in the Third Saudi Expansion next to gates (100) and (104), providing a safe and enriching environment for your children.

Question 24

Where is the Al-Haram al-Makki ash-Sharif Library located?

Accepted Answer

The Al-Haram al-Makki ash-Sharif Library welcomes its visitors, including researchers and guests, through two main branches:
	•	Inside the Grand Mosque, in the King Fahd Expansion (second floor).
	•	In the Batah Quraysh neighborhood in Makkah, near the Grand Mosque.

Question 25

What are the working hours of the Al-Haram al-Makki ash-Sharif Library?

Accepted Answer

The Al-Haram al-Makki ash-Sharif Library operates according to the following schedule:
	•	The branch inside the Grand Mosque: operates around the clock, with designated times for visits by women and men.
	•	The Bataha Quraysh branch: welcomes visitors from Saturday to Thursday, from 8:00 AM to 8:00 PM, with Friday considered a weekly day off.

Question 26

What services does the Al-Haram al-Makki ash-Sharif Library offer?

Accepted Answer

The Al-Haram al-Makki ash-Sharif Library offers a range of services, including access to books and references in Islamic and linguistic sciences, reading and research rooms, a rare historical archive, manuscript collections, as well as electronic search and in-library reading services.

Question 27

How can I visit the King 'Abdul-'Aziz Complex for Kiswah of the Noble Ka'bah? And is advance booking mandatory?

Accepted Answer

The General Authority for the Care and Management of the Grand Mosque and the Prophet's Mosque welcomes visitors to the King 'Abdul-'Aziz Complex for the Kiswah of the Noble Ka'bah throughout the week, from Saturday to Thursday, with the option to easily book the date and time of your visit through the Authority’s electronic visits portal.

Question 28

Where are the wudu' areas and toilets located in the Grand Mosque?

Accepted Answer

Wudu' areas are available at the Grand Mosque to meet visitors’ needs, with key locations including: 
• Wudu' areas at the Second Expansion: on the roof, accessible by escalators and elevators. 
• Wudu' areas at the Eastern Courtyard: near Safa Palace, in addition to toilets for buses. 
• Wudu' areas in the Sa'i Area (the area between Safa and Marwa): on the roofs of al-Arqam, al-Qishashiyah, and al-Marwah. 
• Wudu' Areas at the Western Courtyard: in the Small Market, Safa Towers, and the King 'Abdul-'Aziz Endowment.

Question 29

Where are the women’s prayer areas and services located in the Grand Mosque?

Accepted Answer

Women’s prayer areas and services are available in the Grand Mosque and can be accessed through gates numbers 85, 86, 87, and 89, which are designated for prayer and service facilities for women.

Question 30

Are there childcare centers at the Prophet’s Mosque?

Accepted Answer

Yes, there are three childcare centres in the courtyards of the Prophet’s Mosque, which are:
The first centre: the northern courtyard next to gates (27) and (28)
The second centre: the southern courtyard opposite gate (37)
The third centre: the eastern courtyard opposite gate (34)

Question 31

Where is the Prophet’s Mosque Library located?

Accepted Answer

The Prophet’s Mosque Library is located on the upper floor. Men can access it via the escalator near Gate 10. As for the women’s library, it is located near the Northeast Prayer Area (Gate 24) and the Northwest Prayer Area (Gate 16).

Question 32

What are the opening hours of the Prophet’s Mosque Library?

Accepted Answer

The Prophet’s Mosque Library welcomes visitors every day of the week, 24 hours a day, allowing visitors and researchers to benefit from its services at any time.

Question 33

What are the prayer areas designated for women in the Prophet’s Mosque?

Accepted Answer

Prayer areas designated for women in the Prophet’s Mosque are located on the western side, accessible through gates 13 and 17D, and on the northern side through gates 23 to 31B. All of these areas are equipped with the necessary services to ensure the comfort of female visitors.

Question 34

What are the designated entrances for women at the Prophet’s Mosque?

Accepted Answer

There are several entrances designated for women to enter the Prophet’s Mosque, including:
Gate 25
Gate 29
Gate 41

Question 35

Are parking facilities available for visitors at the Prophet’s Mosque?

Accepted Answer

Yes, parking facilities are available at the Prophet’s Mosque. They can be accessed through four main entrances: the Abu Bakr As-Siddiq entrance (north), the Quba and Prince Abdul-Mohsin Road entrance (south), and the Umar ibn Al-Khattab entrance (west). A total of 48 self-service electronic payment machines are available.

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