Language and Translation Services
The language and translation services at the Grand Mosque provide a comprehensive system to spread the message of Islam in multiple languages. These services include digital broadcasting of sermons with immediate translation into ten languages via the "Manarat al-Haramain" platform and FM radio, along with high-quality archiving of sermons and audio programs.
Additionally, directional and cultural guidance services are offered in over 50 languages to guide visitors and introduce them to the Grand Mosque’s landmarks and services. These include wireless headsets and digital guide cards with links to electronic services, such as live translation of sermons and religious lessons.
Specialized translation services cover books, pamphlets, guide signs, and electronic screens within the mosque, ensuring a comprehensive experience that enhances visitors’ understanding of Islam’s message and the mosque’s services.
Luggage Storage Service
To facilitate worship and ease the burden on pilgrims, the Grand Mosque offers a luggage storage service, allowing visitors to perform rituals without carrying personal belongings.
Service Locations
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Next to Makkah Library in the eastern courtyard.
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Opposite Gate 64, at the entrance of the western courtyard (Al-Shubaikah).
Guidelines for Guests
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Keep the storage receipt for easy retrieval of belongings.
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Do not store prohibited or valuable items.
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Luggage in plastic bags is not accepted.
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Do not leave bags for more than 4 hours.
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The bag’s weight must not exceed 7 kilograms.
Transportation Service
The General Authority for the Care of the Grand Mosque and the Prophet’s Mosque facilitates movement for pilgrims by providing 5,000 free manual and electric carts, supervised by over 6,000 trained cart pushers with work permits, ensuring round-the-clock service quality.
Designated locations for carts and pushers include the southern, western, and eastern courtyards, with golf carts at areas like the internal Ajyad Bridge and Al-Shubaikah (near Shubaikah Bridge). These services prioritize comfort for the elderly and disabled, easing Tawaf and Sa’i during Hajj and Umrah seasons. Digital screens and guide signs direct pilgrims to cart locations, reducing congestion and facilitating movement between sacred areas.
Quran Translation Service
To facilitate worship and understanding of the Quran, the Grand Mosque provides translated copies in various global languages, enabling visitors to read and reflect on the Quran’s meanings in their native languages. This enhances their spiritual experience and deepens their understanding of Quranic teachings. These copies are endowed to the mosque and cannot be removed.
Emergency Centers Service
To ensure pilgrims’ safety and comfort, emergency centers in the Grand Mosque provide comprehensive medical services to handle emergencies efficiently.
Locations of Emergency Centers
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Emergency Center No. 1: First floor, King Fahd Expansion, next to Gate 88.
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Emergency Center No. 3: Saudi portico, next to Ismail Gate, near the funeral prayer area.
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Emergency Center No. 4: Saudi portico, first floor, next to Ajyad Bridge.
These centers offer immediate care for emergencies inside the Grand Mosque and its courtyards, providing medical services to pilgrims around the clock.